Refund Policy

At Wing Snob, we are committed to delivering a satisfying food ordering experience. We understand that issues may arise with your order, and we want to ensure that every customer is treated fairly. Please read this Refund Policy carefully to understand your rights and our procedures when it comes to refunds, cancellations, and exchanges.

This Refund Policy applies to all orders placed through our website mealwingsnob.click and any associated ordering platforms. By placing an order with Wing Snob, you agree to the terms outlined in this policy. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act.

1. Our Commitment to Customer Satisfaction

Wing Snob takes pride in preparing fresh, high-quality food for every order. We strive to ensure that every meal meets your expectations. However, we recognize that food service can sometimes fall short of expectations due to preparation errors, quality concerns, or delivery issues. In such cases, we are here to make things right.

Our refund process is designed to be straightforward, transparent, and fair. We encourage all customers to contact us promptly if they experience any issues with their orders so we can resolve matters as quickly as possible.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• ✅ You received an incorrect item that you did not order.
• ✅ Your order arrived in a condition that was clearly spoiled, contaminated, or unsafe to consume.
• ✅ Items were missing from your order that you were charged for.
• ✅ Your order was never delivered despite confirmation of payment and order placement.
• ✅ A technical error on our platform resulted in a duplicate charge or incorrect billing.
• ✅ You experienced significant quality issues that deviate from our advertised standards (e.g., severely undercooked food).

Refund requests that do not meet the above criteria may be denied. Wing Snob reserves the right to evaluate each refund request on a case-by-case basis. Our team may request supporting documentation such as photographs or order confirmation numbers to process your request.

3. Timeframes for Refund Requests

To be considered for a refund, you must submit your request within the timeframes listed below:

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for a refund. Please review the following carefully:

• Change of mind: Refunds are not issued simply because you changed your mind after placing an order, especially once food preparation has begun.
• Taste preferences: We cannot issue refunds based solely on personal taste preferences if the food was prepared correctly as described on our menu.
• Customization errors by the customer: If you made an error when customizing your order (e.g., selecting the wrong sauce or spice level), we are not obligated to issue a refund, though we will do our best to accommodate you when possible.
• Promotional items and complimentary add-ons: Items received as part of a promotion, discount, or complimentary offer are not eligible for a refund.
• Delivery fees: Delivery fees are generally non-refundable unless the entire order was not delivered due to an error on our part.
• Service fees and platform fees: Any third-party service fees or processing fees are non-refundable.
• Orders that have been partially consumed: If a significant portion of the food has been consumed, it may not qualify for a full refund.

5. How to Request a Refund — Step-by-Step

To request a refund from Wing Snob, please follow these steps:

1. Step 1 — Gather Your Information: Before contacting us, have the following ready: your order confirmation number, the date and time of your order, a description of the issue, and any supporting photos if applicable.
2. Step 2 — Contact Us Promptly: Reach out to our customer support team via email at [email protected] or through the contact form available on our website at mealwingsnob.click. Please include all relevant details in your initial message to speed up the process.
3. Step 3 — Describe the Issue Clearly: Provide a clear and detailed explanation of the problem with your order. If the issue involves food quality or incorrect items, please attach photographs to support your claim.
4. Step 4 — Await Confirmation: Once we receive your refund request, our team will send you a confirmation email acknowledging receipt of your request. We aim to respond to all inquiries within 1 to 2 business days.
5. Step 5 — Review and Decision: Our customer support team will review your request and all submitted evidence. We may follow up with additional questions. A decision on your refund eligibility will be communicated to you within 3 to 5 business days of your initial request.
6. Step 6 — Refund Processing: If your refund is approved, it will be processed using the original payment method. Please refer to Section 6 for processing timeframes by payment method.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the refund to appear in your account depends on your payment method. Please refer to the table below:

7. Partial Refunds

In some situations, a partial refund may be offered rather than a full refund. Partial refunds may be granted under the following conditions:

• Only a portion of your order was incorrect or missing (e.g., one item out of several was wrong).
• The food quality issue affected only part of your order.
• The order was partially consumed before the issue was identified.
• A discount, coupon, or promotional credit was applied to the original order, and the refund amount will reflect the actual amount paid for the affected items.
• The delivery was delayed significantly, but the food was eventually received in acceptable condition — a partial refund for delivery-related inconvenience may be considered at Wing Snob's discretion.

Partial refunds will be calculated based on the price of the affected item(s) only, excluding any fees already paid. All partial refund decisions are made at the sole discretion of Wing Snob's customer support team.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer direct exchanges in the traditional retail sense. However, in cases where you received the wrong item, we may offer the following remedies depending on the situation and availability:

• Replacement Order: We may offer to prepare and send the correct item at no additional charge, subject to availability and operational capacity at the time of your request.
• Store Credit: In lieu of a replacement, we may offer store credit equivalent to the value of the incorrect or missing item, which can be applied to a future order.
• Full or Partial Refund: If a replacement is not feasible (e.g., you are unavailable for re-delivery or the kitchen has closed), we will process a refund for the affected items.

Exchange or replacement requests must be made within the same timeframes outlined in Section 3. Wing Snob reserves the right to determine the most appropriate remedy on a case-by-case basis.

9. Cancellation Policy

We understand that plans can change. However, because Wing Snob begins preparing food orders almost immediately after they are placed, our cancellation window is very limited.

9.1 Orders Placed Online

If you need to cancel your order, you must do so within 5 minutes of placing it. After this window, your order may already be in preparation, and cancellation may not be possible. To cancel, contact us immediately at [email protected].

9.2 Scheduled or Pre-Orders

If you placed a scheduled or advance order, you may cancel up to 30 minutes before the scheduled preparation time without penalty. Cancellations made after this threshold may not be eligible for a full refund.

9.3 Orders Already in Preparation

Once an order has entered the preparation stage, cancellation is not guaranteed. If a cancellation is accepted at this stage, a partial refund may be issued to account for any food preparation costs already incurred.

9.4 No-Show for Pickup Orders

If you placed a pickup order and fail to collect it within a reasonable time without prior notice, the order will be forfeited and no refund will be issued.

10. Dispute Resolution Process

If you are not satisfied with the resolution offered by our customer support team regarding your refund request, you have several avenues for dispute resolution:

10.1 Internal Escalation

You may request to escalate your complaint to a senior member of our customer support team. To do so, reply to your existing support thread and clearly state that you wish to escalate your concern. Escalated cases will be reviewed within 5 to 7 business days.

10.2 Chargeback Through Your Financial Institution

As a consumer in the United States, you have the right to dispute a charge with your credit card issuer or bank. Under the Fair Credit Billing Act (FCBA), you may file a dispute for billing errors, including unauthorized charges or charges for goods not received. We encourage you to contact us first before initiating a chargeback to allow us the opportunity to resolve the matter directly.

10.3 Federal Trade Commission (FTC)

If you believe Wing Snob has engaged in unfair or deceptive trade practices, you may file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

10.4 State Consumer Protection Agencies

Depending on your state of residence, you may also contact your state's attorney general office or consumer protection agency to file a complaint related to your experience with Wing Snob.

10.5 Informal Negotiation

Before initiating any formal dispute resolution process, we strongly encourage you to engage with our customer support team in good faith. Most issues can be resolved quickly and informally through open communication.

11. Fraud Prevention

Wing Snob takes fraudulent refund claims seriously. We monitor refund requests to detect patterns of abuse. If we determine that a customer is consistently making fraudulent or unjustified refund claims, we reserve the right to:

• Deny future refund requests from that account.
• Suspend or permanently terminate the customer's account.
• Report fraudulent activity to appropriate law enforcement or legal authorities.

We appreciate the honesty of our genuine customers and are committed to protecting the integrity of our refund program.

12. Policy Modifications

Wing Snob reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy to our website at mealwingsnob.click. The date at the top of this page will reflect when the policy was last updated. We encourage you to review this policy periodically. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or disputes, please contact Wing Snob using the details below. We are dedicated to resolving your concerns as promptly as possible.

This Refund Policy was last updated on May 27, 2026, and is effective as of the same date. This policy is subject to the laws of the United States and applicable state regulations. All refund decisions made by Wing Snob are final following the conclusion of our internal dispute resolution process.